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Resume Example: Receptionist


September 09, 2009

5800 Park Drive, #37
Sometown, IA 57000
Home: (555) 555-5555


Customer Service Expert * MS Office “Power User” * Adept Written/Verbal Communicator


Office Skills:

  • Telephone & Front Desk Reception
  • Customer Service
  • Filing
  • Database & Records Management

  • Executive & Administrative Support
  • Reports & Spreadsheets
  • Complaint Handling
  • Data Entry (75 WPM)

Computer Skills:

  • Word
  • Excel
  • PowerPoint
  • Access

  • Visio
  • Outlook
  • Windows Vista/XP


XYZ CORPORATION (Sometown, IA), Receptionist, 3/05 to 8/09

  • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
  • Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

SOMETOWN COMMUNITY COLLEGE (Sometown, IA), Receptionist, 3/04 to 2/05

  • Served as first point of contact for students, faculty and staff calling or visiting the main administrative office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.
  • Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system. Efforts exposed overcharges and double billing to recover $5,000 in erroneous payments and prevent their recurrence.


SOMETOWN COMMUNITY COLLEGE (Sometown, IA) AS in Business, 2004


“Avery is a first-rate administrative support professional…excels in organizing our busy office… ensures all of our customers’ needs are taken care of…truly an exceptional employee…” — Excerpts from 2008 Performance Review